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Tuesday, 28 June 2016

International Etiquette, Fine dining with Sabira Merchant - Learning event

Learning more about International etiquette and fine dining from the etiquette expert Sabira Merchant at a 2 day workshop held in Mumbai
#etiquette #dining #sabira merchant

Monday, 27 June 2016

Learning Event - International Association of Facilitators - with the master of the art of focussed conversation

With Sekhar Chandrasekhar  (on the right )- Mentor, Coach and master of the art of focussed conversation
and Ryan Barretto - Strategic Strengths coach 


Thursday, 23 June 2016

Employee image is the Company's Image - Why a professional image is important for service engineers


Group discussion on the importance of a professional image at  the second successful workshop for leading steel , foundries and heat treatment company on Winning Attitude & Assertive communication


Tuesday, 21 June 2016

Participants discussing their communication styles and adapting to customer styles


Second successful workshop for leading steel , foundries and heat treatment company on Winning Attitude & Assertive communication

#communication 

Thursday, 16 June 2016

Selling Skills workshop for Store Managers of well known retail store using NLP...co facilitating with Varsha Chitnis.


With  Varsha Chitnis, People Development Consultant. We explored the role of NLP while communicating with internal and external customers



Wednesday, 15 June 2016

A quick look at effective email etiquette

A checklist for everyone who sends out emails. Found this very interesting infographic. Read on !



Monday, 13 June 2016

Participants present their views on the benefits of customer service at the workshop on winning attitude and assertive communication


Using facilitation "World cafe" to discuss the benefits and challenges of delivering effective customer service as service engineers




#customer service #communication #etiquette #body language

Wednesday, 8 June 2016

Workshop in progress - collaboration and effective communication using group wisdom !

An excellent exercise in understanding collaboration, group dynamics and communication using "Helium hoop" 


#customer service #communication #etiquette #body language

Tuesday, 7 June 2016

Healthy handshakes - workplace etiquette for service engineers at workshop for winning attitude

As part of workplace etiquette, we discussed non verbal elements of image including posture, gestures, eye contact, shaking hands to communicate a positive image.

Learning more about non verbal communication - Power in the palm of your hands


#customer service #communication #etiquette #body language

Monday, 6 June 2016